Service Call Fee
A $125 service call fee applies to all service visits. This fee covers travel to your location and the diagnostic inspection required to determine the cause of the appliance problem. If you choose to proceed with the recommended repair, the service call fee is typically applied toward the total repair cost.
Payment Policy
Most repairs are paid upon completion of the work once the appliance has been repaired and verified to be functioning properly. In some cases, a partial payment may be required to order special or high-cost replacement parts.
Appliance Accessibility
Appliances must be reasonably accessible for service. If an appliance is blocked by cabinetry, stored items, flooring, or other obstructions, I may be unable to safely access it for inspection or repair. Customers are responsible for ensuring appliances are accessible prior to the visit. If access can't be provided, the visit may need to be rescheduled, and the service call fee may still apply.
Built-In Appliances
Some appliances such as wall ovens, cooktops, built-in refrigerators, or appliances secured within cabinetry may require removal from surrounding structures before service can be performed. Sparks Appliance Repair does not perform cabinetry modifications or structural removal. If the appliance cannot be safely removed or accessed, service may need to be postponed.
Unsanitary Conditions
Appliances located in unsanitary or hazardous environments may prevent safe service. Situations involving excessive debris, strong odors, mold, or pest infestations may require cleaning before work can be performed. If conditions are unsafe, service may be declined or postponed. Additional fees may apply if excessive preparation is required.
Diagnostic and Service Visits
A service visit includes diagnosing the appliance to determine the cause of the problem. Because many appliance repairs require specific replacement parts, repairs often involve one or two service visits.
Parts Availability
Most appliance parts must be ordered after the problem has been diagnosed. Delivery times may vary depending on manufacturer availability and shipping timelines. Once the required parts arrive, a return visit will be scheduled to complete the repair.
Customer-Supplied Parts
Customers may request installation of parts they have purchased themselves. However, I cannot guarantee the compatibility or reliability of customer-supplied parts. If a customer-provided part is incorrect, defective, or incompatible, additional diagnostic time or service visits may be required, and I am not responsible for issues caused by customer-supplied parts.
Repair Warranty and Return Visits
Sparks Appliance Repair stands behind the quality of the work performed. If the same issue related to the original repair occurs after service, the appliance may be evaluated to determine whether the issue is related to the previous repair. Warranty coverage applies only to the specific components that were repaired or replaced during the original service. If a separate or unrelated issue is discovered, it will be treated as a new service call. Warranty coverage does not apply if the appliance has been moved, altered, or serviced by another party after the original repair.
Service Area
Sparks Appliance Repair is based in Houlka, Mississippi and provides appliance repair service within approximately a 35-mile radius, including Houlka, Houston, Pontotoc, Okolona, Tupelo, and surrounding communities.